Programs

Note:

Program Notes

Refund requests must be submitted in writing (email: carppool@carpinteriaca.gov) or to the Aquatics Coordinators.
• Processing fees:
– $5 fee for check refunds
– No fee for credits left on account
• Canceled classes: Full refund issued

Refund Schedule:
• 90% refund if requested 2+ weeks before start (plus $5 fee for check refunds)
• 50% refund if requested <2 weeks before start (plus $5 fee for check refunds)
• No refunds once the program begins

Medical Emergencies:
• Doctor’s note may be required
• 90% refund if unable to transfer to another session

Transfers:
• Allowed up to 3 days before original session (subject to availability)

Missed Classes:
• No refunds, make-ups, or credits

Refund Method:
• Returned to original payment type
• Cash refunds issued by check (4–6 weeks + $5 fee)
• Credit card refunds exclude the 4% processing fee (non-refundable) and include a $0.01 processing fee